Complaints Specialist (dispute Resolution)

Interactive Brokers

London, United Kingdom
Salary commensurate with experience; performance-b...
On-site
2 years financial services experience
Knowledge of futures options equities markets
Strong written communication skills
The role involves researching client and regulatory complaints using internal tools and external sources like Bloomberg to resolve customer issues professionally

Job Summary

  • The role involves researching client and regulatory complaints using internal tools and external sources like Bloomberg to resolve customer issues professionally.
  • Candidates will present resolutions for complex topics including order routing errors, funding delays, and tax reporting discrepancies.
  • The company offers a competitive benefits package including performance-based bonuses, stock grants, daily office lunches, and private medical insurance.

Matching Summary

The role involves researching client and regulatory complaints using internal tools and external sources like Bloomberg to resolve customer issues professionally.

Salary

Salary commensurate with experience; Performance-based discretionary cash bonus scheme; Discretionary stock grant

Skills & Requirements

Must-have

  • 2 years financial services experience
  • Knowledge of futures options equities markets
  • Strong written communication skills
  • Experience handling client complaints
  • Proficiency with Microsoft Word Excel

Nice-to-have

  • Fluency in additional languages
  • Previous banking operations experience
  • Familiarity with Bloomberg terminal
  • Ability to work in hybrid model

Key Requirements

  • Bachelor's degree in Finance or related field
  • Minimum 2 years industry experience
  • Fluency in English required

Work Rights

Not specified

Tailored Resume

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