Customer Service Agent- Overnight

Aristocrat Interactive

Base: $13.30 - $24.70 ph; bonus/equity: not specif...
Hybrid
High school diploma or equivalent
90 words per minute typing speed
Hybrid work schedule with office travel
The role involves providing outstanding service to players within the regulated online real money gaming industry

Job Summary

  • The role involves providing outstanding service to players within the regulated online real money gaming industry.
  • Employees must maintain Service Level Agreements by handling inquiries under 45 seconds and meeting a target of 70 contacts daily.
  • The position offers a comprehensive benefits package including health insurance, paid time off, and a 401(k) plan with employer matching.

Matching Summary

The role involves providing outstanding service to players within the regulated online real money gaming industry.

Salary

Base: $13.30 - $24.70 per hour; Bonus/Equity: Not specified; Benefits: Health, dental, vision, PTO, 401(k) match

Skills & Requirements

Must-have

  • High School diploma or equivalent
  • 90 words per minute typing speed
  • Hybrid work schedule with office travel
  • Camera-ready while working
  • Troubleshoot computer and mobile applications

Nice-to-have

  • Previous technical support experience
  • VIP customer communication skills
  • Fast-paced environment adaptability
  • Initiative and discretion in work
  • Strong grammatical and data entry skills

Key Requirements

  • 0-2 years inbound call center experience preferred
  • Minimum age of 21 years
  • Authorization to work in the US without visa sponsorship
  • Pass background screening and regulatory approvals

Work Rights

Must be authorized to work in the US without visa sponsorship

Tailored Resume

Cover Letter