Sr. Specialized Customer Success Manager, Talent Ai
Workday
Atlanta, Georgia, USA
Primary location base pyy range: $113,800 usd - $1...
Fully remote
Ai value realization
Talent acquisition transformation
Strategic customer success
Workday is seeking a Senior Specialized Customer Success Manager for Talent AI, a fully remote role focused on driving customer adoption and value realization in AI-powered Talent Acquisition. The ideal candidate will have extensive experience in customer-facing roles within complex software environments and expertise in AI/ML and HR technology
Job Summary
As a Specialized Customer Success Manager for Talent AI, you will be a customer-facing role at the intersection of AI value realization, Talent Acquisition transformation, and strategic Customer Success.
You will serve as a strategic partner to customers, guiding them through organizational change, workflow redesign, and operating model shifts required to unlock the full value of AI in Talent Acquisition.
The company offers trust to take risks, tools to grow, skills to develop, and the support of a company invested in you for the long haul.
Matching Summary
Match Score: 85
Workday is seeking a Senior Specialized Customer Success Manager for Talent AI, a fully remote role focused on driving customer adoption and value realization in AI-powered Talent Acquisition. The ideal candidate will have extensive experience in customer-facing roles within complex software environments and expertise in AI/ML and HR technology.
Salary
Primary Location Base Pay Range: $113,800 USD - $170,800 USD; Additional US Location(s) Base Pay Range: $108,200 USD - $192,200 USD; Bonus/Equity: Role may be eligible for Workday Bonus Plan or commission/bonus, and annual refresh stock grants.
Skills & Requirements
Must-have
AI value realization
Talent Acquisition transformation
strategic Customer Success
customer success framework
AI subject matter expert
Nice-to-have
organizational change management
bold ideas and genuine care
curious minds and courageous collaborators
sun-drenched optimism and drive
flexible schedule
Key Requirements
5+ years customer-facing services experience
2+ years AI/ML or data-driven products experience
2+ years Talent Acquisition or Human Resources experience