Operations Experience Manager

The Home Depot

Plaistow, NH, US
Executing store standards
Customer service excellence
Order fulfillment best practices
Operations Experience Managers are responsible for executing store standards, including customer service, department readiness, and operational processes, leading the Order Fulfillment team to ensure an excellent interconnected experience

Job Summary

  • Operations Experience Managers are responsible for executing store standards, including customer service, department readiness, and operational processes, leading the Order Fulfillment team to ensure an excellent interconnected experience.
  • This role drives operational excellence by physically executing inbound freight processes, auditing receiving procedures, and implementing Shrink Action Plans.
  • Ops XMs provide input to store leadership on associate performance and talent planning, coach and train associates, and champion a safe working environment.

Matching Summary

Operations Experience Managers are responsible for executing store standards, including customer service, department readiness, and operational processes, leading the Order Fulfillment team to ensure an excellent interconnected experience.

Skills & Requirements

Must-have

  • Executing store standards
  • Customer service excellence
  • Order fulfillment best practices
  • Inbound freight processes
  • Shrink Action Plans
  • Manager on Duty functions

Nice-to-have

  • Champion GET culture
  • Voice of the Associate initiatives
  • Talent planning input
  • Safe working environment champion

Key Requirements

  • 1 year of relevant work experience
  • Management of people
  • Retail operations experience
  • Must be 18 years of age or older
  • Legally permitted to work in the United States
  • Flexible schedule

Work Rights

Legally permitted to work in the United States

Tailored Resume

Cover Letter