(usa) Senior Manager, Operations - On-trip Strategy & Operations

Walmart

Bentonville, AR, United States of America
Base: $90,000.00 - $180,000.00; bonus/equity: annu...
End-to-end on-trip experience
Driver experience optimization
Data-driven insights and performance management
The Driver Experience team focuses on enhancing the engagement of gig contractors through the Spark Driver App, leveraging strong operational and analytical skills to drive improvements

Job Summary

  • The Driver Experience team focuses on enhancing the engagement of gig contractors through the Spark Driver App, leveraging strong operational and analytical skills to drive improvements.
  • This role owns the end-to-end on-trip experience, driving improvements in efficiency, quality, and driver satisfaction by partnering across Product, Analytics, Operations, and Support.
  • Walmart offers competitive pay, performance-based bonuses, and a comprehensive benefits package including health, financial, and paid time off benefits.

Matching Summary

The Driver Experience team focuses on enhancing the engagement of gig contractors through the Spark Driver App, leveraging strong operational and analytical skills to drive improvements.

Salary

Base: $90,000.00 - $180,000.00; Bonus/Equity: Annual or quarterly performance bonuses; Benefits: Health, 401(k), stock purchase, PTO, education benefit

Skills & Requirements

Must-have

  • End-to-end on-trip experience
  • Driver experience optimization
  • Data-driven insights and performance management
  • Cross-functional collaboration
  • Process improvement and operational excellence

Nice-to-have

  • Strong communication and executive presentation skills
  • Fast-paced environment experience
  • Leadership and team development

Key Requirements

  • Bachelor's degree and 6+ years experience
  • End-to-end project management skills
  • Experience managing and developing teams
  • Strong analytical skills
  • Experience with Product, Technology, and Operations teams
  • Experience building business cases
  • Gig driver industry or marketplace experience
  • Last mile delivery experience
  • Bachelor's degree in Business Administration, Engineering, Operations, or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area
  • 1 year’s supervisory experience

Work Rights

Not specified

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