Head Of Major Incident & Incident Management

Capita

Belfast, United Kingdom
Competitive salary; not specified; not specified
Itil best practice
Servicenow expert-level experience
Data-driven operational insights
This role goes far beyond traditional operational leadership, offering a rare opportunity to shape the future of how Major Incident and Incident Management operates across a large scale, complex technology environment

Job Summary

  • This role goes far beyond traditional operational leadership, offering a rare opportunity to shape the future of how Major Incident and Incident Management operates across a large scale, complex technology environment.
  • You will lead the end-to-end management of major incidents with clear, accurate communication at executive level and chair technical bridges during critical incidents.
  • Capita is committed to building a workforce that reflects the diversity of the communities we serve and encourages applications from women and individuals from Black, Asian, and other ethnic minority backgrounds.

Matching Summary

This role goes far beyond traditional operational leadership, offering a rare opportunity to shape the future of how Major Incident and Incident Management operates across a large scale, complex technology environment.

Salary

Competitive salary; Not specified; Not specified

Skills & Requirements

Must-have

  • ITIL best practice
  • ServiceNow expert-level experience
  • data-driven operational insights
  • leading high-impact incidents
  • automation or AI adoption

Nice-to-have

  • continuous improvement mindset
  • collaborative approach
  • leadership presence
  • relationship management skills
  • proactive, data driven approach

Key Requirements

  • Proven experience leading a Major Incident Management function
  • Strong understanding of ITIL best practice
  • Technical and operational awareness
  • Demonstrable experience using automation or AI
  • Expert-level experience with ServiceNow
  • Experience delivering data-driven operational insights
  • Proven experience working within complex, matrix-managed environments
  • Experience managing and developing teams

Work Rights

Not specified

Tailored Resume

Cover Letter