Serve as a technical contact and augment our customer support teams, participate with onboarding process, and perform quarterly health checks and business reviews
Job Summary
Serve as a technical contact and augment our customer support teams, participate with onboarding process, and perform quarterly health checks and business reviews.
Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.
CrowdStrike offers market leader compensation, comprehensive wellness programs, competitive vacation, and professional development opportunities.
Matching Summary
Serve as a technical contact and augment our customer support teams, participate with onboarding process, and perform quarterly health checks and business reviews.
Skills & Requirements
Must-have
technical problem-solving skills
customer support teams
on-call rotation
technical communications
renewal risk management
Windows Operating Systems
Nice-to-have
motivated self-starter
ongoing self-education
limitless passion
relentless focus on innovation
fanatical commitment
Key Requirements
Bachelor’s Degree or equivalent experience
3+ years of Customer Success/Support/Technical Account Management experience in SaaS organization