Customer Account Manager Iii (customer Service Department), Germany

Exact Sciences Corporation

Trier, Germany
Not specified
Inspire and drive customer success
Handle escalated complex customer requests
Oversee order fulfillment for germany
Exact Sciences Corporation is seeking a Customer Account Manager III in Trier, Germany, to enhance customer relationships and support sales objectives in the healthcare sector. The role involves providing top-tier customer service and collaborating with various departments to deliver a seamless customer experience

Job Summary

  • The Customer Account Manager III, Germany will report directly to the German Customer Service Manager whilst working closely with Sales and other Commercial personnel to support sales objectives through strategic and tactical activities, actively engaging with current customers, and provide the highest level of customer service to ensure long-term relationships and retention.
  • The Customer Account Manager III, Germany should be prepared to handle multiple tasks, to answer to a variety of queries that will come from a diverse Customer base that may include health care professionals, cancer patients and their family members, media representatives, insurance company claims managers, internal sales representatives, and others.
  • The Customer Account Manager III, Germany will also serve as a liaison to International Sales and Marketing and provide customers with logistics and personalized customer service as it relates to the international market.

Matching Summary

Match Score: 85

Exact Sciences Corporation is seeking a Customer Account Manager III in Trier, Germany, to enhance customer relationships and support sales objectives in the healthcare sector. The role involves providing top-tier customer service and collaborating with various departments to deliver a seamless customer experience.

Skills & Requirements

Must-have

  • Inspire and drive customer success
  • Handle escalated complex customer requests
  • Oversee order fulfillment for Germany
  • Liaison to International Sales and Marketing
  • Professional telephone manner

Nice-to-have

  • Anticipate changes in customer needs
  • World class Customer Experience model
  • High level of empathy, enthusiasm, self-confidence

Key Requirements

  • Bachelor’s Degree or equivalent experience
  • Fluency in German and English required
  • Proficiency in Microsoft Office Suite
  • Ability to travel 40% of working time

Work Rights

Not specified

Tailored Resume

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