Not specified; not specified; competitive salary +...
Minimum 2 years team management experience
Call center domain expertise required
Monitor aht csat qa adherence metrics
The role involves leading, coaching, and motivating a team of call center agents to meet key performance indicators and quality targets
Job Summary
The role involves leading, coaching, and motivating a team of call center agents to meet key performance indicators and quality targets.
Candidates will provide real-time support for escalations and complex customer issues while ensuring strict adherence to compliance requirements.
FIS offers a competitive salary, benefits, and extensive professional development opportunities as the world's largest global provider of financial technology solutions.
Matching Summary
The role involves leading, coaching, and motivating a team of call center agents to meet key performance indicators and quality targets.
Salary
Not specified; Not specified; Competitive salary and benefits
Skills & Requirements
Must-have
Minimum 2 years Team Management experience
Call center domain expertise required
Monitor AHT CSAT QA adherence metrics
Nice-to-have
Curious motivated forward-thinking attitude
Collaborative entrepreneurial passionate team player