Senior Cx Manager/experience Lead

Wundermanthompson

London, United Kingdom
Not specified; discretionary bonus scheme availabl...
On-site
Extensive cx and commerce experience
Web and ecommerce project management
Budget management and roi monitoring
The role involves partnering with high-profile clients to deliver Customer Experience projects across web and eCommerce platforms

Job Summary

  • The role involves partnering with high-profile clients to deliver Customer Experience projects across web and eCommerce platforms.
  • Candidates will act as the central point of contact for internal specialists including UX/UI, data, and developers while managing budgets and timelines.
  • The position offers a permanent role with a comprehensive benefits package including discretionary bonuses, medical insurance, and career development opportunities.

Matching Summary

The role involves partnering with high-profile clients to deliver Customer Experience projects across web and eCommerce platforms.

Salary

Not specified; Discretionary bonus scheme available; Competitive pension and medical insurance included

Skills & Requirements

Must-have

  • Extensive CX and Commerce experience
  • Web and eCommerce project management
  • Budget management and ROI monitoring
  • Strategic proposal writing skills
  • Client relationship building

Nice-to-have

  • Ability to challenge client briefs constructively
  • Strong analytical problem-solving skills
  • Experience with AI and data analytics
  • Self-motivated and able to work under pressure
  • Creative thinking for design briefs

Key Requirements

  • Proven track record in digitally creative environments
  • Understanding of digital customer journey touchpoints
  • Commercial focus on cost estimation and budget control

Work Rights

Not specified

Tailored Resume

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