Atención Al Cliente (contrato Temporal De Sustitución)

The Cigna Group

Not specified; not specified; comprehensive social...
High school diploma or equivalent
Inbound call center experience
Office software proficiency
The role involves managing customer calls, emails, and faxes while adhering to strict service level agreements for authorizations and complaints

Job Summary

  • The role involves managing customer calls, emails, and faxes while adhering to strict service level agreements for authorizations and complaints.
  • Candidates will join a dynamic team focused on providing personalized care and ensuring clients feel supported in their health journey.
  • The position offers an extensive benefits package including health, life, dental, and vision insurance, along with flexible hybrid work options.

Matching Summary

The role involves managing customer calls, emails, and faxes while adhering to strict service level agreements for authorizations and complaints.

Salary

Not specified; Not specified; Comprehensive social benefits package included

Skills & Requirements

Must-have

  • High school diploma or equivalent
  • Inbound call center experience
  • Office software proficiency
  • Shift work availability
  • Strong empathy and listening skills

Nice-to-have

  • Healthcare sector experience
  • CRM tool knowledge
  • Telephone excellence training
  • Emotional intelligence course
  • Data protection (LOPD) certification
  • High English proficiency
  • Back office administrative experience
  • Catalan, Galician, or Basque language skills

Key Requirements

  • Minimum high school education (Bachillerato)
  • Prior experience in inbound customer service
  • Availability for rotating shift schedules
  • Proficiency in Microsoft Office applications

Work Rights

Not specified

Tailored Resume

Cover Letter