Customer Services Officer At Hotel / Catering / Club
Me2Works
On-site
Frontline operations
Customer enquiries and complaints
Event support
Provide efficient and quality day-to-day operations of the Customer Services / Helpdesk, Office Reception and Concierge Desk for Luggage Services as well as providing Event Support
Job Summary
Provide efficient and quality day-to-day operations of the Customer Services / Helpdesk, Office Reception and Concierge Desk for Luggage Services as well as providing Event Support.
Handle customer enquiries and complaints via CS hotline, emails and a complaint management system in a professional manner.
Communicate closely with internal parties/ external stakeholders and plan, implement, organize and monitor all resources deployment to support the event.
Matching Summary
Provide efficient and quality day-to-day operations of the Customer Services / Helpdesk, Office Reception and Concierge Desk for Luggage Services as well as providing Event Support.