Owns and manages the customer experience of Essential Services Customers, with responsibility for the end-to-end customer experience in compliance with all company procedures
Job Summary
Owns and manages the customer experience of Essential Services Customers, with responsibility for the end-to-end customer experience in compliance with all company procedures.
Serve as the global primary point of contact to the national party of assigned customers, overseeing global performance while actively handling locally coordinated business.
Drive continuous improvement to improve global account team's efficiency and overall ease of doing business with Maersk.
Matching Summary
Owns and manages the customer experience of Essential Services Customers, with responsibility for the end-to-end customer experience in compliance with all company procedures.
Skills & Requirements
Must-have
Owns and manages customer experience
End to end customer experience management
Global primary point of contact
Orchestrate end-to-end shipment cycle
Manage global operational escalations
Drive continuous improvement
Nice-to-have
Trusted Advisor
Strategic projects and initiatives
Shape long-term business plans
Different styles of thinking
Embrace diversity and inclusion
Key Requirements
Product Knowledge in Transported by Maersk (TbM) or Managed by Maersk (MbM)
Experience in Project management
Experience in Community management and performance management