Lloyds Banking Group - Customer Support - Manchester
Lloyds Banking Group
Manchester, United Kingdom
Base: £26,200 increasing to £26,950 after 6 months...
Fully remote
Customer service experience
Home working environment
Stable/secure wi-fi connection
You’ll start in one of our branches, supporting customers side‑by‑side, then transition to working from home, handling inbound calls and helping customers through a range of channels
Job Summary
You’ll start in one of our branches, supporting customers side‑by‑side, then transition to working from home, handling inbound calls and helping customers through a range of channels.
The heart of this role is helping people through important moments — offering reassurance, guidance and practical support, such as supporting someone through a bereavement or resolving a fraud concern.
We offer a wide-ranging benefits package, which includes a generous pension contribution, annual performance-related bonus, private medical benefit, and share schemes.
Matching Summary
You’ll start in one of our branches, supporting customers side‑by‑side, then transition to working from home, handling inbound calls and helping customers through a range of channels.
Salary
Base: £26,200 increasing to £26,950 after 6 months; Bonus/Equity: Annual performance-related bonus; Benefits: Pension contribution up to 15%, Private medical benefit, Share schemes, 22 days holiday plus bank holidays