It Helpdesk Technician

Murgado Automotive Group

Chicago, IL, United States
On-site
First line of support
Remote support using rmm tools
Install, configure, and maintain hardware
Serve as the initial point of contact for technical support via phone, email, and ticketing system

Job Summary

  • Serve as the initial point of contact for technical support via phone, email, and ticketing system.
  • Install, configure, and maintain desktop hardware, software, and peripherals.
  • Competitive compensation based on experience and performance with a comprehensive benefits package.

Matching Summary

Serve as the initial point of contact for technical support via phone, email, and ticketing system.

Skills & Requirements

Must-have

  • First line of support
  • Remote support using RMM tools
  • Install, configure, and maintain hardware
  • Manage user accounts and permissions
  • Troubleshoot desktop, laptop, and printer issues

Nice-to-have

  • Customer-first mindset
  • Enthusiastic problem solver
  • Collaborative team setting
  • Suggest improvements to IT procedures

Key Requirements

  • 1–4 years of experience in IT support
  • Valid driver's license and reliable transportation
  • CompTIA A+, Network+, MCP certifications is a plus
  • Degree in IT, Computer Science, or related field is a plus

Work Rights

Not specified

Tailored Resume

Cover Letter