Capital One’s Experience Design organization co-creates memorable, meaningful customer and associate experiences that build brand with humanity and drive business advantage
Job Summary
Capital One’s Experience Design organization co-creates memorable, meaningful customer and associate experiences that build brand with humanity and drive business advantage.
The goal of Experience Design Research is to accelerate teams’ learning velocity through primary research studies, assessments, and testing.
The team oversees democratized research/testing and synthesizes existing research and data to inform decisions.
Matching Summary
Capital One’s Experience Design organization co-creates memorable, meaningful customer and associate experiences that build brand with humanity and drive business advantage.