Tech Support Lead Engineer

Fever

Spain, Spain
On-site
Technical support experience
Monitoring and logging tools
Apis and client-server architecture
Your main goal will be to diagnose issues, determine if they are bugs, failures, or misconfigurations, and escalate when necessary

Job Summary

  • Your main goal will be to diagnose issues, determine if they are bugs, failures, or misconfigurations, and escalate when necessary.
  • Handle most incidents independently, using logs and monitoring tools, and improve internal documentation and support processes.
  • Lead incident management, train new members, identify trends, and propose preventive solutions.

Matching Summary

Your main goal will be to diagnose issues, determine if they are bugs, failures, or misconfigurations, and escalate when necessary.

Skills & Requirements

Must-have

  • Technical support experience
  • Monitoring and logging tools
  • APIs and client-server architecture
  • Incident management and triage
  • Proficiency in English

Nice-to-have

  • Linux/UNIX and scripting
  • RESTful APIs and JSON
  • AWS, Docker, Kubernetes
  • Ticketing tools and databases

Key Requirements

  • Experience in technical support or troubleshooting roles
  • Familiarity with monitoring and logging tools
  • Knowledge of APIs, services, and client-server architecture
  • Understanding of incident management, triage, and escalation
  • Proficiency in English

Work Rights

Not specified

Tailored Resume

Cover Letter