Customer Success Manager - Emea

Alpaca

Remote, EMEA
Competitive salary & stock options; benefits: heal...
Remote
4-6 years customer success experience
Emea hours availability (gst/gmt/et)
Saas and api technology understanding
Alpaca is a US-headquartered self-clearing broker-dealer serving hundreds of financial institutions across 40 countries with institutional-grade APIs

Job Summary

  • Alpaca is a US-headquartered self-clearing broker-dealer serving hundreds of financial institutions across 40 countries with institutional-grade APIs.
  • The Customer Success Manager acts as the primary contact for B2B partners, managing the full lifecycle from app launch to renewal while ensuring successful outcomes.
  • The role offers competitive salary, stock options, health benefits, and a monthly stipend of USD $150 via a Brex Card.

Matching Summary

Alpaca is a US-headquartered self-clearing broker-dealer serving hundreds of financial institutions across 40 countries with institutional-grade APIs.

Salary

Competitive Salary & Stock Options; Benefits: Health Benefits; Stipend: Monthly USD $150 via Brex Card

Skills & Requirements

Must-have

  • 4-6 years customer success experience
  • EMEA hours availability (GST/GMT/ET)
  • SaaS and API technology understanding
  • FinTech broker-dealer business experience
  • Remote work self-management capability

Nice-to-have

  • Startup mindset in high-growth environment
  • Experience with international B2B clients
  • Passion for financial inclusion mission

Key Requirements

  • 4-6 years of customer success experience
  • Comfortable working EMEA time zones
  • Experience with broker-dealer business models

Work Rights

Not specified

Tailored Resume

Cover Letter