Director, Technical Support

Nice

Manila, Philippines
On-site
Strategic technical support leadership
Customer advocacy and outcomes
Ai-driven operational excellence
Nice is seeking a Director of Technical Support in Manila, Philippines, to lead a high-performing global support team focused on enhancing customer service and operational excellence through data-driven strategies. The ideal candidate should possess strong technical knowledge, leadership skills, and a commitment to continuous improvement

Job Summary

  • We are looking for an experienced, strategic Director of Technical Support to lead a global, high-performing support team.
  • Your role will help the company scale its support operations while ensuring customers always receive exceptional service.
  • The Director oversees AI-driven operational excellence, guarantees consistent high-quality case resolution, and prepares the technical organization for the future.

Matching Summary

Match Score: 85

Nice is seeking a Director of Technical Support in Manila, Philippines, to lead a high-performing global support team focused on enhancing customer service and operational excellence through data-driven strategies. The ideal candidate should possess strong technical knowledge, leadership skills, and a commitment to continuous improvement.

Skills & Requirements

Must-have

  • strategic technical support leadership
  • customer advocacy and outcomes
  • AI-driven operational excellence
  • cross-functional collaboration
  • data-driven decision making

Nice-to-have

  • customer obsession
  • relentless people development
  • respect and cultural awareness

Key Requirements

  • Proven experience in technical support leadership
  • Strong program management skills
  • Excellent executive-level communication

Work Rights

Not specified

Tailored Resume

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