Customer Service Advisor | S1 | Everyday Banking | Bradford

Santander UK

Bradford, United Kingdom
Base: £25,000; bonus/equity: £500 annual cash allo...
Hybrid
First point of contact for customers
Provide empathetic support over phone
Handle day-to-day transactions and queries
Santander is evolving into a technology-driven organisation, driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible

Job Summary

  • Santander is evolving into a technology-driven organisation, driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
  • As a Customer Service Advisor, you will be the first point of contact for customers, providing immediate and empathetic support over the phone, handling transactions, queries, and servicing.
  • Santander offers competitive rewards including a salary of £25,000 plus an annual cash allowance, 25 days' holiday, pension contributions, and various wellbeing and growth opportunities.

Matching Summary

Santander is evolving into a technology-driven organisation, driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

Salary

Base: £25,000; Bonus/Equity: £500 annual cash allowance; Benefits: 25 days’ holiday plus bank holidays, pension, healthcare, share plans, staff product discounts

Skills & Requirements

Must-have

  • First point of contact for customers
  • Provide empathetic support over phone
  • Handle day-to-day transactions and queries
  • Update customer records accurately
  • Build customer relationships and find solutions

Nice-to-have

  • Go above and beyond for customers
  • Effective team working skills
  • Flexible and can-do approach
  • Think on your feet
  • Openness to a broad range of activities

Key Requirements

  • Right to work in the UK

Work Rights

Right to work in the UK

Sponsorship: available

Tailored Resume

Cover Letter