Help Desk Agent

SILHRMS

High school diploma or ged certificate
Previous customer service experience
Call center experience required
The role involves managing client service requests through inbound and outbound telephone calls, emails, web requests, and walk-ins

Job Summary

  • The role involves managing client service requests through inbound and outbound telephone calls, emails, web requests, and walk-ins.
  • Employees must provide prompt resolution to inquiries while accurately documenting records in required systems.
  • The position requires maintaining diplomacy when handling upset customers and escalating issues through appropriate channels.

Matching Summary

The role involves managing client service requests through inbound and outbound telephone calls, emails, web requests, and walk-ins.

Skills & Requirements

Must-have

  • High School Diploma or GED certificate
  • Previous customer service experience
  • Call center experience required

Nice-to-have

  • Bi-lingual English and Arabic skills
  • Knowledge in SAP systems
  • Experience in facility management environment

Key Requirements

  • High School Diploma or GED
  • Must have customer service experience
  • Must have call center experience

Work Rights

Not specified

Tailored Resume

Cover Letter