Customer Success Manager

Ball

Westminster, CO, US
Base: $98,900 - $141,330; bonus/equity: eligible f...
Hybrid (on-site three or more days per week)
Customer relationship management
Supply chain execution
Sales and operations execution (s&oe)
Ball Corporation is seeking a Customer Success Manager to join their Supply Chain Strategy & Customer Success Team in Westminster, CO. The role involves serving as a primary liaison for key customers, ensuring exceptional service, and collaborating across departments to enhance supply chain functions. Candidates should have relevant experience in customer support and supply chain execution

Job Summary

  • As a Customer Success Manager, you’ll serve as a primary liaison and support resource for Commercial Key Account Managers and assigned customers, collaborating across various functions to ensure top-notch customer service.
  • Key responsibilities include managing weekly customer-facing Sales and Operation and Execution (S&OE) functions, maintaining KPIs, developing templates, and capturing business intelligence.
  • This role requires building strong customer relationships, reconciling volume requests, and addressing diverse customer concerns by collaborating with multiple internal teams and stakeholders.

Matching Summary

Match Score: 85

Ball Corporation is seeking a Customer Success Manager to join their Supply Chain Strategy & Customer Success Team in Westminster, CO. The role involves serving as a primary liaison for key customers, ensuring exceptional service, and collaborating across departments to enhance supply chain functions. Candidates should have relevant experience in customer support and supply chain execution.

Salary

Base: $98,900 - $141,330; Bonus/Equity: Eligible for annual incentive compensation plan; Benefits: Comprehensive benefits structure

Skills & Requirements

Must-have

  • Customer relationship management
  • Supply chain execution
  • Sales and Operations Execution (S&OE)
  • Key Performance Indicators (KPIs)
  • Customer communication

Nice-to-have

  • Independent and self-motivated
  • Fresh perspective on processes
  • Data visualization tools
  • Beverage manufacturing experience

Key Requirements

  • 2+ years customer support/facing or supply chain execution experience
  • Bachelor's degree or equivalent experience
  • Experience with Excel (pivot tables, macros)
  • Ability to travel up to 40%
  • Legal authorization to work in the U.S.

Work Rights

Legal authorization to work in the U.S.

Tailored Resume

Cover Letter