As the IT Service Desk Analyst, you will ensure a disciplined and systematic approach to incident resolution while providing excellent customer service
Job Summary
As the IT Service Desk Analyst, you will ensure a disciplined and systematic approach to incident resolution while providing excellent customer service.
You will be responsible for registering and classifying incidents and requests, aiming to restore IT services quickly.
The role requires working in shifts and contributes to a global IT support function serving approximately 12,000-15,000 users.
Matching Summary
As the IT Service Desk Analyst, you will ensure a disciplined and systematic approach to incident resolution while providing excellent customer service.