Zen Internet is seeking a Senior Manager in Cybersecurity to lead their Managed Services Team, focusing on delivering top-notch service to business customers. The role emphasizes team motivation and operational management, requiring a strong background in customer service and technical support
Job Summary
The role involves leading a team of Managed Service Support Consultants and engineers to deliver first-class, SLA-driven services to Zen Internet's business customers.
The ideal candidate will actively handle customer queries while managing daily workload distribution and fostering a culture of accountability within the team.
Success in this position requires motivating staff through coaching, conducting regular appraisals, and proactively identifying opportunities for procedural and operational improvements.
Matching Summary
Match Score: 85
Zen Internet is seeking a Senior Manager in Cybersecurity to lead their Managed Services Team, focusing on delivering top-notch service to business customers. The role emphasizes team motivation and operational management, requiring a strong background in customer service and technical support.
Skills & Requirements
Must-have
Team leadership experience required
Customer service handling skills needed
Technical support background essential
Nice-to-have
ISP environment experience advantageous
Degree in IT or Business Studies
Proven ability to drive continuous improvement
Key Requirements
Combined customer service and technical support experience