Onboarding Manager, Team Lead - Smb

ABC Fitness

Ireland, Ireland
Fully remote
High-volume onboarding pipelines
Performance-based kpis
Forecasting, pipeline management, capacity planning
As a key member of our global Onboarding team, you will support our colleagues and customers in the EMEA and APAC regions, leading a team focused on onboarding new customers

Job Summary

  • As a key member of our global Onboarding team, you will support our colleagues and customers in the EMEA and APAC regions, leading a team focused on onboarding new customers.
  • You will own the operational health of the onboarding function, including backlog management, capacity planning, and forecast accuracy, while driving performance against key metrics.
  • ABC Fitness offers a purpose-led company with a values-focused culture, flexible Time Off, Days of Disconnect, parental leave, and various wellness reimbursements.

Matching Summary

As a key member of our global Onboarding team, you will support our colleagues and customers in the EMEA and APAC regions, leading a team focused on onboarding new customers.

Skills & Requirements

Must-have

  • High-volume onboarding pipelines
  • Performance-based KPIs
  • Forecasting, pipeline management, capacity planning
  • Drive accountability and process adherence
  • Analytical skills for trend identification
  • Excellent written and verbal communication
  • Organizational, scheduling, and time management

Nice-to-have

  • Customer-centric individual
  • Inspire a team and lead by example
  • High EQ and interpersonal skills
  • Lead teams through change
  • Ambitious and authentic culture

Key Requirements

  • Experience managing high-volume onboarding pipelines (35+ customers)
  • Proven ability to drive accountability
  • Demonstrated leadership capability
  • Ability to lead teams through change

Work Rights

Not specified

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