Accounting Operations Team Lead Location Multiple Locations, Us Industry Legal Position Type Individual Contributor Job Type Hybrid

Naviga Recruiting & Executive Search

Los Angeles, US
On-site
Accounting service desk leadership
Servicenow ticketing system
Aderant accounting software
Provide day-to-day leadership and first-level escalation for the Accounting Service Desk team as it expands

Job Summary

  • Provide day-to-day leadership and first-level escalation for the Accounting Service Desk team as it expands.
  • Manage and prioritize ticket queues in ServiceNow, ensuring high productivity and timely support for attorneys and clients.
  • This is a newly created 'Player-Coach' role offering mentorship and operational oversight without full people management responsibilities.

Matching Summary

Provide day-to-day leadership and first-level escalation for the Accounting Service Desk team as it expands.

Skills & Requirements

Must-have

  • Accounting Service Desk leadership
  • ServiceNow ticketing system
  • Aderant accounting software
  • Legal firm accounting experience
  • Team mentorship and guidance

Nice-to-have

  • Process improvement initiatives
  • Global legal services environment
  • Collaborative service-oriented culture

Key Requirements

  • 5+ years accounting or billing experience in a law firm
  • Proficiency in Aderant and Excel
  • 6-12 months formal mentorship/supervisory experience

Work Rights

Not specified

Tailored Resume

Cover Letter