Document all support interactions in ticketing system
Railserve - On-Site Services is seeking a Help Desk Associate to provide first-level technical support to end-users, resolving hardware, software, and network issues. This entry-level position is ideal for individuals looking to kickstart their IT careers while developing customer service and troubleshooting skills in a supportive environment
Job Summary
The Help Desk Associate provides first-level technical support to end-users ensuring timely resolution of hardware, software, and network issues.
This role is ideal for individuals starting their IT career and looking to develop troubleshooting and customer service skills in a fast-paced environment.
Candidates will be part of a global industrial organization backed by Berkshire Hathaway, fostering a culture where everyone's empowered to be their best.
Matching Summary
Match Score: 75
Railserve - On-Site Services is seeking a Help Desk Associate to provide first-level technical support to end-users, resolving hardware, software, and network issues. This entry-level position is ideal for individuals looking to kickstart their IT careers while developing customer service and troubleshooting skills in a supportive environment.
Skills & Requirements
Must-have
Respond to incoming support requests via phone
Diagnose basic technical issues on desktops
Document all support interactions in ticketing system