Customer Remediation Program Lead- 18 Months Fixed Term Contract

ING

Enterprise initiative leadership
Customer remediation program
Control environment strengthening
This role sits at the heart of a major transformation aimed at delivering a high priority customer remediation program, strengthening our control environment, and ensuring we deliver fair, consistent, and customer centric outcomes at scale

Job Summary

  • This role sits at the heart of a major transformation aimed at delivering a high priority customer remediation program, strengthening our control environment, and ensuring we deliver fair, consistent, and customer centric outcomes at scale.
  • Lead the end to‑ end remediation program, owning the integrated ‑roadmap and ensuring all workstreams progress cohesively.
  • Discounted ING Health Insurance, An additional Rest Day to support your wellbeing, An IMPACT day to volunteer on approved sustainability activity.

Matching Summary

This role sits at the heart of a major transformation aimed at delivering a high priority customer remediation program, strengthening our control environment, and ensuring we deliver fair, consistent, and customer centric outcomes at scale.

Skills & Requirements

Must-have

  • Enterprise initiative leadership
  • Customer remediation program
  • Control environment strengthening
  • Fair customer outcomes at scale
  • Senior stakeholder engagement
  • Regulatory alignment

Nice-to-have

  • Customer centric mindset
  • Drive sustainable change
  • Simplify complexity
  • Anticipate risks

Key Requirements

  • 18 months fixed term contract
  • Experience delivering large, complex, multi stream initiatives
  • Proven understanding of retail banking operations
  • Proven understanding of regulatory obligations (RG277)
  • Proven understanding of risk management
  • Senior program leader experience

Work Rights

Not specified

Tailored Resume

Cover Letter