Customer Service Advisor - San Lazaro Xtra 2026

Concentrix

Manila, Philippines
Customer service support
Resolve routine problems
Meet contractual kpis
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements

Job Summary

  • The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Participate in activities designed to improve customer satisfaction and business performance.

Matching Summary

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

Skills & Requirements

Must-have

  • customer service support
  • resolve routine problems
  • meet contractual KPIs
  • basic product knowledge
  • accurate work documentation
  • call tracking database

Nice-to-have

  • demonstrate empathy
  • build rapport with customer
  • participate in improvement activities
  • work as team member
  • maintain pleasant tone

Key Requirements

  • High school diploma
  • 3-6 months relevant experience preferred
  • Strong computer navigation skills
  • Ability to communicate effectively
  • Dependable with attention to detail
  • Skilled in multi-tasking
  • Tolerance for repetitive work
  • Ability to rotate shifts

Work Rights

Not specified

Tailored Resume

Cover Letter