Cx Ai & Automation Lead

Remote

Remote
Remote
Build and maintain ai agents
Experience with n8n make zapier retool
Api webhooks integration standards mcp
This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape how the team operates at scale

Job Summary

  • This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape how the team operates at scale.
  • The position requires a unique combination of technical confidence to build systems and programme management skills to run complex cross-functional work.
  • Automation and AI are central to maintaining quality and responsiveness without being overwhelmed by volume or operational fragmentation.

Matching Summary

This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape how the team operates at scale.

Skills & Requirements

Must-have

  • Build and maintain AI agents
  • Experience with n8n Make Zapier Retool
  • API webhooks integration standards MCP
  • Programme management skills
  • Hands-on coding and debugging ability
  • Deploy AI in production environments

Nice-to-have

  • Remote-first work environment experience
  • AI-assisted development tools usage
  • Fluent English communication skills
  • Manager of one mindset
  • Customer support workflow knowledge

Key Requirements

  • Strong programme management alongside technical ability
  • Hands-on experience building automation in CX context
  • Technical confidence to design and debug code
  • Solid experience with low-code workflow platforms
  • Experience deploying AI agents in production

Work Rights

Not specified

Tailored Resume

Cover Letter