Ai Mid-market Customer Success Manager

Podium

Lehi, UT, USA
On-site
Ai technologies knowledge
Maximize customer retention
Drive product adoption and utilization
Podium is seeking an AI Mid-Market Customer Success Manager to enhance customer experiences and drive product adoption for their AI solutions. The role requires a customer-focused individual with experience in account management, AI technologies, and a passion for improving client relationships

Job Summary

  • Podium brings AI Employees to local businesses that turn every conversation into revenue.
  • The CSM team provides exceptional experiences for our customer base while increasing usage of the platform and driving down churn.
  • Podium is the best place to work to join the leaders in AI agents and unlock career-defining growth.

Matching Summary

Match Score: 85

Podium is seeking an AI Mid-Market Customer Success Manager to enhance customer experiences and drive product adoption for their AI solutions. The role requires a customer-focused individual with experience in account management, AI technologies, and a passion for improving client relationships.

Skills & Requirements

Must-have

  • AI technologies knowledge
  • Maximize customer retention
  • Drive product adoption and utilization
  • Trusted advisor to customers
  • Relay product feedback cross-functionally

Nice-to-have

  • Growth-oriented AI approach
  • Hungry for growth
  • Aligned to operating principles

Key Requirements

  • 5+ years customer success experience
  • 3+ years B2B software experience
  • 4-year degree required
  • Top 10% performance reviews
  • Consistent over-achievement in past positions

Work Rights

Not specified

Tailored Resume

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