Technical Support Training Consultant

Veeamsoftware

Tokyo, Japan
On-site
Veeam backup & replication v13
Veeam data cloud (vdc)
Structured troubleshooting methodology
Veeam Software is seeking a Technical Support Training Consultant in Tokyo, Japan, to enhance the skills of Technical Support Engineers in delivering exceptional support for their data management products. The role requires strong technical expertise, fluency in Japanese, and the ability to deliver effective training

Job Summary

  • The Technical Trainer is responsible for rapidly enabling new and existing Technical Support Engineers to deliver high-quality, technically accurate, and culturally effective support for Veeam Backup & Replication v13 and Veeam Data Cloud (VDC) products.
  • Design and deliver structured onboarding and advanced training for VBR v13 architecture, features, workflows, and best practices, and VDC platform capabilities, deployment models, and limitations.
  • Deliver targeted training focused on Japanese customer expectations, including polite but efficient communication, managing escalations professionally, and explaining technical limitations without losing trust.

Matching Summary

Match Score: 85

Veeam Software is seeking a Technical Support Training Consultant in Tokyo, Japan, to enhance the skills of Technical Support Engineers in delivering exceptional support for their data management products. The role requires strong technical expertise, fluency in Japanese, and the ability to deliver effective training.

Skills & Requirements

Must-have

  • Veeam Backup & Replication v13
  • Veeam Data Cloud (VDC)
  • structured troubleshooting methodology
  • Japanese customer-handling excellence
  • log analysis
  • training content localization

Nice-to-have

  • release-ready engineers
  • customer-confident support
  • internal troubleshooting playbooks
  • Japanese technical and communication norms
  • balancing speed, accuracy, and empathy

Key Requirements

  • Fluent Japanese
  • Strong hands-on experience with Veeam Backup & Replication
  • Prior experience in Technical Support, Escalation / ATS, Technical Enablement or Training

Work Rights

Not specified

Tailored Resume

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