It Service Desk Manager, Canada

THALES

Ottawa, Ontario, Canada
Base: 115,000.00 – 138,000.00 cad annual; bonus/eq...
Hybrid
Servicenow platform administration
Microsoft 365 troubleshooting expertise
Itil process implementation
The role provides strategic and operational leadership for the IT Service Desk function across the Canadian region with a focus on high-quality technical support

Job Summary

  • The role provides strategic and operational leadership for the IT Service Desk function across the Canadian region with a focus on high-quality technical support.
  • Candidates must be eligible to obtain Government of Canada security clearance, such as Reliability Status or Secret Level, due to the nature of the work.
  • Thales offers an extensive benefits program including company-paid health insurance, retirement savings plans with matching contributions, and paid holidays.

Matching Summary

The role provides strategic and operational leadership for the IT Service Desk function across the Canadian region with a focus on high-quality technical support.

Salary

Base: 115,000.00 – 138,000.00 CAD Annual; Bonus/Equity: Variable compensation target included in Total Target Cash; Benefits: Extended Health, Dental, RRSP match, vacation, sick leave

Skills & Requirements

Must-have

  • ServiceNow platform administration
  • Microsoft 365 troubleshooting expertise
  • ITIL process implementation
  • Agile and Lean methodology application
  • Government security clearance eligibility

Nice-to-have

  • French language proficiency
  • PowerShell scripting knowledge
  • Scrum Master or Lean IT certification
  • Global matrixed environment experience
  • Strong analytical reporting capabilities

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • Minimum 5 years IT support experience with 2+ years leadership
  • Eligibility for Government of Canada security clearance
  • Legal authorization to work in Canada
  • ITIL certification or equivalent process knowledge

Work Rights

Must be eligible for Government of Canada security clearance (Reliability Status or Secret)

Tailored Resume

Cover Letter