Technical Support Specialist - Emea

Vanta

Dublin, Ireland
Remote
Provide technical support via email, screen sharing, chat
Troubleshoot cloud providers aws, azure, gcp
Working knowledge of apis and networking
Vanta is seeking a Technical Support Specialist based in Dublin, Ireland, to provide excellent technical support for its customers in a remote capacity. The ideal candidate will have extensive experience in technical customer support within the SaaS/Tech industry and possess strong troubleshooting skills

Job Summary

  • Vanta's mission is to help businesses earn and prove trust by empowering companies to practice better security and prove it with ease.
  • As a Technical Support Specialist, you will help Vanta customers by addressing their technical support requests, working closely with Support and Engineering teams to ensure superior customer experience.
  • Vanta offers industry-competitive salary and equity, 100% covered medical, dental, and vision benefits, 16 weeks paid parental leave, and a health & wellness stipend.

Matching Summary

Match Score: 85

Vanta is seeking a Technical Support Specialist based in Dublin, Ireland, to provide excellent technical support for its customers in a remote capacity. The ideal candidate will have extensive experience in technical customer support within the SaaS/Tech industry and possess strong troubleshooting skills.

Skills & Requirements

Must-have

  • Provide technical support via email, screen sharing, chat
  • Troubleshoot cloud providers AWS, Azure, GCP
  • Working knowledge of APIs and Networking
  • Experience with log management tools
  • Support 7AM-4PM IST M-F schedule

Nice-to-have

  • Deep sense of empathy for customers
  • Collaborative team environment participation
  • Experience using databases

Key Requirements

  • 4+ years technical customer support experience
  • Located in Dublin, Ireland
  • Rotational on-call responsibilities
  • Weekend & holidays support needed at times

Work Rights

Not specified

Tailored Resume

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