Conduct requirements gathering with stakeholders through interviews, workshops, and process analysis, documenting functional and non-functional requirements
Job Summary
Conduct requirements gathering with stakeholders through interviews, workshops, and process analysis, documenting functional and non-functional requirements.
Open and manage tickets in ticketing systems, track SLAs, and follow up with technology and business teams, while controlling and prioritizing the backlog.
Prepare training materials and conduct practical sessions for internal users and clients, while identifying opportunities for continuous improvement and automation.
Matching Summary
Conduct requirements gathering with stakeholders through interviews, workshops, and process analysis, documenting functional and non-functional requirements.
Skills & Requirements
Must-have
Detail-oriented data collection
Requirement documentation and analysis
Ticket management and SLA tracking
Backlog control and refinement
Test scenario construction and execution
Advanced/fluent English communication
User training and client relationship
Nice-to-have
Proactive improvement identification
Collaborative team work
Analytical and critical thinking
Resilience and initiative
Spanish conversation development
Key Requirements
Advanced/fluent English (reading, writing, conversation)