Business Process Specialist

Roche UK

Kyiv, Ukraine
Remote
Manage document flow and approvals
Customer onboarding and training
Process and document flow optimisation
Roche UK is seeking a Business Process Specialist for its Diagnostics Division in Kyiv, Ukraine. The role involves operational support, customer onboarding, process optimization, and coordination of promotional materials, requiring at least two years of relevant experience in operations or service roles

Job Summary

  • The role acts as the key “process integrator” between Sales, Service/Field Service, Medical / Regulatory Affairs, Marketing, Logistics, and other enabling functions.
  • Roche encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are.
  • Official employment under the Labour Code of Ukraine; remote work; work tools and equipment are provided according to company policy.

Matching Summary

Match Score: 85

Roche UK is seeking a Business Process Specialist for its Diagnostics Division in Kyiv, Ukraine. The role involves operational support, customer onboarding, process optimization, and coordination of promotional materials, requiring at least two years of relevant experience in operations or service roles.

Skills & Requirements

Must-have

  • Manage document flow and approvals
  • Customer onboarding and training
  • Process and document flow optimisation
  • Promotional materials coordination
  • Logistics of service tools
  • Hotline coordination
  • Complaint handling support

Nice-to-have

  • Process analysis and SOP development
  • Understanding of advertising laws
  • Data protection law knowledge

Key Requirements

  • 2+ years operations/process/service experience
  • Experience managing contracts/document flow
  • Customer-facing or support experience
  • Proficient in ERP/CRM/DMS and Excel
  • Understanding of QMS principles
  • Fluent Ukrainian, English Pre-Intermediate

Work Rights

Not specified

Tailored Resume

Cover Letter