Policy Service Associate

Hallmarkgrp

Inbound calls and live chats
Auto and renters lines of business
Policy information and interpretation
Provide superior customer service handling inbound calls and live chats in a contact center environment

Job Summary

  • Provide superior customer service handling inbound calls and live chats in a contact center environment.
  • Assist policyholders and agents by providing timely, accurate, and responsive information for both auto and renters lines of business.
  • Identify, analyze, and own customer policy needs to ensure high customer satisfaction, growth, and retention of business.

Matching Summary

Provide superior customer service handling inbound calls and live chats in a contact center environment.

Skills & Requirements

Must-have

  • Inbound calls and live chats
  • Auto and renters lines of business
  • Policy information and interpretation
  • Policy payments and changes
  • Underwriting guidelines
  • Adhere to assigned schedule

Nice-to-have

  • Build rapport and exceed expectations
  • Compassionate and patient demeanor
  • Diffuse and assist irate callers
  • Spanish language proficiency
  • Model positive behaviors and empathy

Key Requirements

  • Minimum 1 year call center/customer service experience
  • High school diploma or equivalent
  • Personal Lines insurance experience preferred
  • Basic/Intermediate Microsoft Office skills

Work Rights

Not specified

Tailored Resume

Cover Letter