The Associate Specialist will be part of a high-performing global team responsible for managing the stability and proactive maintenance of our Company's 350 Executives and their support staff
Job Summary
The Associate Specialist will be part of a high-performing global team responsible for managing the stability and proactive maintenance of our Company's 350 Executives and their support staff.
The role requires a high level of technical proficiency and requires an individual with executive presence and strong communication skills.
The Executive Support Program (ESP) offers technology professionals incredible opportunities to learn from others across the globe, to challenge themselves, and to enjoy a reward that technology careers don’t often bring: the satisfaction of helping to save lives.
Matching Summary
The Associate Specialist will be part of a high-performing global team responsible for managing the stability and proactive maintenance of our Company's 350 Executives and their support staff.
Salary
Base: $71,900.00 - $113,200.00; Bonus/Equity: Eligible for annual bonus and long-term incentive; Benefits: Medical, dental, vision healthcare and other insurance benefits, retirement benefits, 401(k), paid holidays, vacation, and compassionate and sick days.
Skills & Requirements
Must-have
Macintosh, PC, mobile device support
Video conferencing setup and testing
Incident logging and tracking
Global team collaboration
Risk identification and escalation
Nice-to-have
Executive presence and strong communication
Customer-focused and passionate about end-user experience
Empowering end-users with IT knowledge
Staying on trend with technology solutions
Key Requirements
Minimum of 1 year of experience supporting internal desktop systems
High School Diploma or GED required
Experience supporting executive levels and their assistants preferred
Experience supporting Microsoft Desktop/Laptops, Apple technologies
Experience with Jabber and Microsoft Outlook/Exchange
Advanced knowledge of iOS and Android mobile devices