**
The Universities of Wisconsin is seeking a Customer Service Supervisor for their Campus Card Office. This role involves overseeing customer service operations, managing financial account programs, and providing leadership and training for student employees, with a focus on maintaining high service standards.
**
Job Summary
This position directs and audits customer service operations to ensure service standards and compliance requirements are met while overseeing campus debit account and credential programs.
The role involves providing leadership, training, and performance management for student employees to maintain adequate staffing levels aligned with operational demand.
Employees receive a minimum starting pay of $18.99/hour for a 0.75 FTE position along with participation in the Wisconsin State retirement plan.
Matching Summary
Match Score: 75
**
The Universities of Wisconsin is seeking a Customer Service Supervisor for their Campus Card Office. This role involves overseeing customer service operations, managing financial account programs, and providing leadership and training for student employees, with a focus on maintaining high service standards.
**
Salary
Base: Minimum $18.99/hour (0.75 FTE); Bonus/Equity: Not specified; Benefits: Wisconsin State retirement plan included
Skills & Requirements
Must-have
Customer service operations oversight
Financial transaction processing experience
Student employee supervision and training
Cash handling and financial controls
Credential and identity verification management
Nice-to-have
Experience with POS systems
Mobile device troubleshooting skills
Strong written and verbal communication
Experience with Microsoft Office suite
Ability to work flexible hours
Key Requirements
Minimum one year of related professional work experience
Knowledge of cash handling and basic financial transaction processing