Helpdesk - Co-op

1hsemergingtalent

Cambridge, MA, United States
$25; not specified; not specified ph
On-site
First-level support for hardware, software, network issues
Diagnose and troubleshoot technical problems
Install, configure, and maintain office technology
This job posting is for a Helpdesk Co-op position at HubSpot's Cambridge, MA headquarters, aimed at providing first-level technical support to employees. The role focuses on troubleshooting, installation, and maintenance of IT equipment while fostering a diverse and inclusive team culture

Job Summary

  • Join our Technology Experience & HelpDesk Team and empower HubSpotters’ global success through technical education and support.
  • Provide first-level support to end-users on hardware, software, and network-related issues at our Cambridge HQ office.
  • This is an excellent entry-level opportunity into IT within a fun and lively office environment.

Matching Summary

Match Score: 85

This job posting is for a Helpdesk Co-op position at HubSpot's Cambridge, MA headquarters, aimed at providing first-level technical support to employees. The role focuses on troubleshooting, installation, and maintenance of IT equipment while fostering a diverse and inclusive team culture.

Salary

$25; Not specified; Not specified

Skills & Requirements

Must-have

  • First-level support for hardware, software, network issues
  • Diagnose and troubleshoot technical problems
  • Install, configure, and maintain office technology
  • Onsite support at Cambridge HQ office
  • Provide exceptional customer service
  • Assist with laptop preparation for new employees
  • Manage in-office stock of equipment

Nice-to-have

  • Passion for onsite work and helping employees
  • Motivation driven by the success of others
  • Team-oriented attitude and enjoyment of in-office team
  • Helpful and friendly presence with patience
  • Dependability and professionalism

Key Requirements

  • Residence in Boston/Cambridge area or ability to relocate
  • Good IT skills and knowledge about tier 1 requests
  • Skills in setting up, troubleshooting, and maintaining PCs and Macs
  • Physical ability to lift up to 25 pounds
  • Must be able to work in-person at Cambridge, MA headquarters
  • Available full time July - December 2025

Work Rights

Not specified

Tailored Resume

Cover Letter