Customer Service Agent

KONE Oyj

Base: $47,400 - $62,265 annually; bonus/equity: no...
Answer incoming customer service calls promptly
Identify customers in konect database accurately
Dispatch service technicians with high accuracy
KONE is a global leader providing elevators, escalators, and automatic building doors with a mission to improve urban life flow

Job Summary

  • KONE is a global leader providing elevators, escalators, and automatic building doors with a mission to improve urban life flow.
  • The Customer Service Agent will receive incoming calls, identify customers in the Konect database, and dispatch the correct service technician.
  • Benefits include competitive salary, flexible work schedule, matching 401K, pension plan, and comprehensive health and wellness plans.

Matching Summary

KONE is a global leader providing elevators, escalators, and automatic building doors with a mission to improve urban life flow.

Salary

Base: $47,400 - $62,265 annually; Bonus/Equity: Not specified; Benefits: Matching 401K, pension plan, health plans, paid holidays

Skills & Requirements

Must-have

  • Answer incoming customer service calls promptly
  • Identify customers in Konect database accurately
  • Dispatch service technicians with high accuracy
  • Report entrapment or injury incidents immediately
  • Enter data into computer while on phone

Nice-to-have

  • Speak French or Spanish fluently
  • Interpret safety rules and procedure manuals
  • Collaborative and supportive work environment
  • Passion for safety quality and innovation
  • Diversity drives innovation culture

Key Requirements

  • High school diploma or GED required
  • 1+ years of customer service or call center experience
  • Proficient spelling communication and data entry skills

Work Rights

Not specified

Tailored Resume

Cover Letter