Customer Renewals Representative

Hastings Insurance Services Ltd

Bexhill, United Kingdom
Base: £25,150 starting; increase: £25,500 after 12...
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Active listening skills
Verbal and written communication
Resilience and persuasiveness
** Hastings Insurance Services Ltd is seeking a Customer Renewals Representative to join their team in Bexhill, UK. The role involves engaging with customers to discuss their insurance policy renewals, requiring strong communication and customer service skills in a hybrid working environment. **

Job Summary

  • You will serve as the primary point of contact for customers discussing their insurance policy renewals.
  • The role involves actively listening to customer queries to fact-find changes in circumstances and offering suitable products.
  • Employees receive comprehensive training including live calls with experienced colleagues and access to a brand-new Microsoft Surface laptop.

Matching Summary

Match Score: 75

** Hastings Insurance Services Ltd is seeking a Customer Renewals Representative to join their team in Bexhill, UK. The role involves engaging with customers to discuss their insurance policy renewals, requiring strong communication and customer service skills in a hybrid working environment. **

Salary

Base: £25,150 starting; Increase: £25,500 after 12 weeks; Progression: Up to £27,500 within 12 months

Skills & Requirements

Must-have

  • Active listening skills
  • Verbal and written communication
  • Resilience and persuasiveness
  • Problem-solving abilities
  • Inbound call navigation
  • Customer-centric approach

Nice-to-have

  • Self-motivated attitude
  • Politeness in interactions
  • Drive for positive resolution
  • Interest in personal development
  • Adaptability to hybrid work

Key Requirements

  • Transferable skills in resilience and persuasion
  • Experience delivering quality customer outcomes
  • Ability to overcome customer objections

Work Rights

Not specified

Tailored Resume

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