Software Customer Service Manager

Oxford Instruments

Bristol, GB
On-site
Advanced software expertise
Experience with complex systems
Knowledge of windows software
Oxford Instruments is seeking a Software Customer Service Manager for their Bristol location. The role involves resolving complex software issues, providing support to Field Service Engineers, and enhancing customer relationships, while also contributing to continuous improvement initiatives

Job Summary

  • This role serves as a vital link between Field Service Software Engineers and the Software Engineering team.
  • You will provide exceptional support for OIPT software to clients in EMEAI and external staff globally.
  • Oxford Instruments offers a competitive salary, structured career development opportunities, and a good work-life balance.

Matching Summary

Match Score: 85

Oxford Instruments is seeking a Software Customer Service Manager for their Bristol location. The role involves resolving complex software issues, providing support to Field Service Engineers, and enhancing customer relationships, while also contributing to continuous improvement initiatives.

Skills & Requirements

Must-have

  • Advanced software expertise
  • Experience with complex systems
  • Knowledge of Windows Software

Nice-to-have

  • Calm under pressure
  • Excellent communication skills
  • Coaching mindset

Key Requirements

  • Degree in Software or Computing
  • Experience with C#, .NET Core, and SQL
  • Knowledge of hardware interfacing

Work Rights

Not specified

Tailored Resume

Cover Letter