Manager, Digital Op Model, Process Improvement And Business Analyst, Belfast Or Derry, Londonderry
Ernst & Young Global Ltd
Belfast, United Kingdom
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Business analysis and data analysis
Stakeholder engagement and collaboration
Customer-centred technology solutions
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Ernst & Young (EY) is seeking a Manager for their Digital Operating Model, focusing on process improvement and business analysis in Belfast or Derry. The ideal candidate will lead customer transformation projects, utilizing agile methodologies to enhance customer experience and drive sustainable growth.
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Job Summary
Join our Customer Transformation team and help clients radically improve their customer-facing operations.
You’ll work on exciting projects that transform customer experience, drive sustainable growth, and enhance business outcomes.
This is your chance to shape how organisations connect with their customers through innovative digital solutions and user-centric strategies.
Matching Summary
Match Score: 75
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Ernst & Young (EY) is seeking a Manager for their Digital Operating Model, focusing on process improvement and business analysis in Belfast or Derry. The ideal candidate will lead customer transformation projects, utilizing agile methodologies to enhance customer experience and drive sustainable growth.
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Skills & Requirements
Must-have
business analysis and data analysis
stakeholder engagement and collaboration
customer-centred technology solutions
design and optimise customer-facing processes
CRM and omnichannel transformation
Nice-to-have
innovative agile thinkers
passionate about customer experience
digital transformation expertise
inclusive leadership and creative problem-solving
Key Requirements
Lead and support full project lifecycles
Conduct business analysis
Facilitate workshops
Collaborate with cross-functional teams
Support CRM and omnichannel transformation
Design and optimise customer-facing business processes
Strong analytical and problem-solving skills
Excellent communication and stakeholder engagement abilities
Technical proficiency with CRM platforms and business process modelling tools
Ability to manage multiple tasks and collaborate effectively in teams