Senior Technical Account Manager

Workday

Warsaw, Poland
Base: zł193,800 pln - zł290,600 pln; bonus/equity:...
Hybrid (50% in-office and remote flexibility)
7+ years product support experience
5+ years complex saas implementation
Strong technical background in hcm or financials
Workday is seeking a Senior Technical Account Manager who will provide proactive support to large enterprise customers, ensuring alignment with their business goals while advocating for them internally. The ideal candidate should possess strong technical and communication skills, along with significant experience in customer success and account management within a B2B SaaS environment

Job Summary

  • The role involves acting as the primary point of contact and advocate for strategic customers within a Fortune 500 AI platform company.
  • Candidates must possess strong technical acumen to navigate challenges with large enterprise accounts while ensuring business objectives alignment.
  • Workday offers a flexible work approach requiring at least 50% time in-office or with customers, along with competitive compensation including bonuses and stock grants.

Matching Summary

Match Score: 85

Workday is seeking a Senior Technical Account Manager who will provide proactive support to large enterprise customers, ensuring alignment with their business goals while advocating for them internally. The ideal candidate should possess strong technical and communication skills, along with significant experience in customer success and account management within a B2B SaaS environment.

Salary

Base: zł193,800 PLN - zł290,600 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described

Skills & Requirements

Must-have

  • 7+ years product support experience
  • 5+ years complex SaaS implementation
  • Strong technical background in HCM or Financials
  • C-level stakeholder engagement skills
  • Incident escalation management expertise

Nice-to-have

  • Fluency in German, French, or Spanish
  • Experience with HR, Payroll, or Time Tracking
  • Proven ability to drive customer self-sufficiency
  • Background in cross-functional collaboration
  • Ability to work in fast-paced environments

Key Requirements

  • BS or MS in Technical Degree or equivalent experience
  • 7+ years in product support or account management
  • 5+ years managing complex SaaS solutions
  • Fluent spoken and written English required

Work Rights

Not specified

Tailored Resume

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