Analista De Experiência Do Cliente

Thomson Reuters

Not specified; not specified; comprehensive benefi...
Chat, phone, and email customer support
Client portfolio management for rt prime
Conflict resolution and negative experience reversal
The role involves managing a portfolio of approximately 300 clients while providing support via chat, phone, and email

Job Summary

  • The role involves managing a portfolio of approximately 300 clients while providing support via chat, phone, and email.
  • Candidates must demonstrate strong conflict resolution skills to effectively reverse negative customer experiences into positive ones.
  • The company offers a hybrid work model with flexible policies designed to balance professional responsibilities with personal life.

Matching Summary

The role involves managing a portfolio of approximately 300 clients while providing support via chat, phone, and email.

Salary

Not specified; Not specified; Comprehensive benefits including medical/dental and mental health days

Skills & Requirements

Must-have

  • Chat, phone, and email customer support
  • Client portfolio management for RT Prime
  • Conflict resolution and negative experience reversal
  • SAP and Salesforce platform experience
  • Reclame Aqui and NPS complaint handling

Nice-to-have

  • Power BI knowledge
  • Artificial Intelligence familiarity
  • Proactive problem-solving attitude
  • Empathetic communication style

Key Requirements

  • Higher education degree in Administration, Marketing, Economics, Law, or Technology
  • Intermediate Excel proficiency for generating indicators
  • Experience in B2C client relationship management

Work Rights

Not specified

Tailored Resume

Cover Letter