Customer Service Representative – Jeffersonville, IN

Maximus

Jeffersonville, Indiana, United States
Base: $18.00ph; bonus/equity: performance-based bo...
On-site
High volume inbound call handling
Medicaid snap tanf program knowledge
State eligibility system data entry
The Customer Service Representative is responsible for receiving high volume inbound calls regarding Medicaid, SNAP, and TANF programs while ensuring effective resolution and customer satisfaction

Job Summary

  • The Customer Service Representative is responsible for receiving high volume inbound calls regarding Medicaid, SNAP, and TANF programs while ensuring effective resolution and customer satisfaction.
  • Employees will process applications, validate income, assess eligibility, and update cases within the State eligibility system during scheduled shifts from 7:00 AM to 5:30 PM.
  • The position offers a comprehensive benefits package including medical, dental, vision, 401K matching, paid time off, and tuition reimbursement alongside a base rate of $18.00 per hour.

Matching Summary

The Customer Service Representative is responsible for receiving high volume inbound calls regarding Medicaid, SNAP, and TANF programs while ensuring effective resolution and customer satisfaction.

Salary

Base: $18.00/hr; Bonus/Equity: Performance-based bonuses included; Benefits: Medical, Dental, Vision, 401K matching, PTO, Tuition Reimbursement

Skills & Requirements

Must-have

  • High volume inbound call handling
  • Medicaid SNAP TANF program knowledge
  • State eligibility system data entry
  • 40 keystrokes per minute typing speed
  • Professional phone communication skills

Nice-to-have

  • Strong critical thinking abilities
  • Empathy in customer interactions
  • Ability to work independently
  • Team player with collaboration skills
  • Experience with complex inquiries

Key Requirements

  • High school diploma or GED required
  • 0-2 years of relevant professional experience
  • Onsite presence in Jeffersonville, IN required

Work Rights

Not specified

Tailored Resume

Cover Letter