Serialization Agent

proarzt.de

Hybrid
Product serialization verification
Adverse event documentation
Product complaint documentation
The Serialization Agent position is part of the ProPharma Medical Information Contact Center and follows all corresponding regulations, industry standards, and client/internal policies regarding medical information and the collection and documentation of adverse events, special situation events, and product complaints

Job Summary

  • The Serialization Agent position is part of the ProPharma Medical Information Contact Center and follows all corresponding regulations, industry standards, and client/internal policies regarding medical information and the collection and documentation of adverse events, special situation events, and product complaints.
  • Accurately identifies, documents and reports product complaints and adverse events in a clear and concise manner per government regulations, ProPharma Standard Operating Procedures (SOPs) and client Working Practices (WPs).
  • We celebrate our differences and strive to create a workplace where each person can be their authentic self.

Matching Summary

The Serialization Agent position is part of the ProPharma Medical Information Contact Center and follows all corresponding regulations, industry standards, and client/internal policies regarding medical information and the collection and documentation of adverse events, special situation events, and product complaints.

Skills & Requirements

Must-have

  • Product serialization verification
  • Adverse event documentation
  • Product complaint documentation
  • Medical information intake
  • Electronic inbox monitoring
  • Inquiry Handling Systems

Nice-to-have

  • Empathetic customer service skills
  • Receptive to constructive feedback
  • Demonstrate initiative and internal drive
  • Willingness to seek additional workload

Key Requirements

  • Bachelor of Arts Diploma minimum
  • Customer service environment experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter