The Senior Customer Success Manager serves as a named resource and partner for MuleSoft Signature customer organizations to orchestrate all deliverables from onboarding through renewal
Job Summary
The Senior Customer Success Manager serves as a named resource and partner for MuleSoft Signature customer organizations to orchestrate all deliverables from onboarding through renewal.
This role requires cultivating deep relationships with IT and business executive leadership to help customers achieve their business goals on the MuleSoft platform.
Salesforce offers an office-flexible role in London with an expectation of being in-office three days a week while supporting UK Signature customers.
Matching Summary
The Senior Customer Success Manager serves as a named resource and partner for MuleSoft Signature customer organizations to orchestrate all deliverables from onboarding through renewal.
Skills & Requirements
Must-have
8+ years technical customer success experience
MuleSoft or iPaaS platform expertise
Executive stakeholder relationship management
Renewal and expansion target achievement
Cross-functional team leadership
Nice-to-have
Management consulting services background
Mulesoft certifications
Competing platform experience
Strong problem-solving abilities
Innovative solution development
Key Requirements
Minimum 8 years work experience in Technical Customer Success, MuleSoft, or solutions architecture
Proven history in hitting high adoption and renewal targets
Excellent communication skills influencing at C-level
Knowledge of software development process and design methodologies