(remote) Director Of Professional Services

Harris Novum

Canada
Base: 100k - 150k; bonus/equity: not specified; be...
Fully remote
Delivery of products to customers
Manage a diverse team
Manage distributed remote teams
The Director of Professional Services will have overall responsibility for the delivery of products to our customers

Job Summary

  • The Director of Professional Services will have overall responsibility for the delivery of products to our customers.
  • Drive and develop a motivated team of service professionals, building the necessary knowledge, skills and capabilities to execute our business strategies and maintain the highest level of customer satisfaction and profitability.
  • Develop operations-related plans, budgets, policies and procedures to achieve the organization's customer satisfaction and revenue targets.

Matching Summary

The Director of Professional Services will have overall responsibility for the delivery of products to our customers.

Salary

Base: 100K - 150K; Bonus/Equity: Not specified; Benefits: Comprehensive Medical, Dental, and Vision benefits, Employee stock ownership and RRSP/401k matching programs

Skills & Requirements

Must-have

  • Delivery of products to customers
  • Manage a diverse team
  • Manage distributed remote teams
  • Customer satisfaction and profitability
  • Develop operations plans and budgets

Nice-to-have

  • Motivated executive team collaboration
  • Promote learning and trust
  • Recognition system for behaviors

Key Requirements

  • 15+ years of management experience
  • 10+ years managing projects
  • Experience managing groups of 10 people or more
  • Direct leadership in professional services delivery
  • Experience delivering multiple product solutions

Work Rights

Legally eligible to travel internationally (Canada, US, Caribbean)

Tailored Resume

Cover Letter